This contract is entered into electronically between 3RENK Shoes and the Customer, pursuant to applicable consumer protection legislation and distance selling regulations. By completing an order, the customer is deemed to have accepted this contract.
1. Parties
SELLER:
Trade Name: 3RENK Shoes
Address: Fevziçakmak Mah., 10681. Sk. Karatay / Konya, Turkey
E-mail: info@3renkshoes.com | Phone: +90 532 205 18 03
BUYER: Identified by the name, surname, and contact information entered during the order.
2. Subject of the Contract
This contract governs the rights and obligations related to the sale and delivery of the product(s) ordered by the Buyer through 3renkshoes.com.
3. Product Information and Price
The name, model, colour, size, and price of the ordered product are included in the order confirmation email and on the "My Orders" page. Prices shown include VAT. Shipping costs (if any) are stated separately in the order summary.
4. Payment Terms
Payment is made when the order is completed. Accepted payment methods:
- Credit/Debit Card (Visa, Mastercard, American Express)
- Bank Transfer / EFT
If bank transfer is selected and payment is not received within 3 business days, the order will be automatically cancelled.
5. Delivery
Products are dispatched within 2–5 business days of the order date, subject to stock availability and payment confirmation. Items are delivered to the specified delivery address. The Company is not liable for delays beyond its control. The delivery period shall in no case exceed 30 days; if exceeded, the Buyer retains the right to withdraw from the contract.
6. Right of Withdrawal
The Buyer has the right to withdraw from the contract within 14 (fourteen) calendar days of receiving the product, without giving any reason and without any penalty. Withdrawal notice may be given in writing to info@3renkshoes.com.
Cases where the right of withdrawal cannot be exercised:
- Goods made to the consumer's specifications or clearly personalised
- Goods that have been opened, used, soiled, or damaged by the Buyer
- Perishable goods or goods with an expired date
7. Return Process
If the right of withdrawal is exercised, the Buyer must return the product within 10 days of the withdrawal notice. The product must be returned in its original packaging with the invoice. The refund will be processed within 14 business days of the product reaching the Company.
8. Warranty
Sold products are covered by the statutory warranty under applicable law. Manufacturing or material defects give rise to the right to free repair, replacement, or refund for 2 years from delivery.
9. Dispute Resolution
Disputes arising from this contract may be referred first to the Consumer Arbitration Committee and subsequently to Consumer Courts. The Consumer Arbitration Committees and Consumer Courts of the Buyer's place of residence or the place of delivery of the goods have jurisdiction.
10. Entry into Force
This contract is formed electronically upon the Buyer's completion of the order confirmation and is recorded together with the order number. The order confirmation email serves as notification that the contract has been formed.