This Privacy Policy has been prepared by 3RENK Shoes (hereinafter "Company") as data controller, in accordance with the EU General Data Protection Regulation (GDPR) and the Turkish Personal Data Protection Law No. 6698 (KVKK). It explains how we collect, use, store, and share your personal data, and outlines your rights.
1. Data Controller
Company Name: 3RENK Shoes
Address: Fevziçakmak Mah., 10681. Sk. Karatay / Konya, Turkey
E-mail: info@3renkshoes.com
Phone: +90 532 205 18 03
2. Personal Data We Collect
- Identity Data: First name, last name
- Contact Data: Email address, phone number, delivery and billing address
- Transaction Data: Order history, return requests, product preferences
- Financial Data: Invoice information, payment method type (card number is never stored)
- Technical Data: IP address, browser information, session cookies, page visit data
- Marketing Data: Newsletter subscription, campaign preferences (only with explicit consent)
3. Purposes of Processing
- Processing orders, shipping, and delivery
- Fulfilling invoicing and accounting obligations
- Providing customer support services
- Handling return and exchange requests
- Complying with legal obligations (tax, auditing, etc.)
- Implementing security and fraud prevention measures
- Sending personalised marketing and campaign notifications (with consent)
- Improving website and application experience through analytics
4. Legal Basis for Processing
- Performance of contract: Order, delivery and payment processes
- Legal obligation: Tax legislation, consumer law
- Legitimate interests: Security, fraud prevention, analytics
- Consent: Marketing emails, profiling
5. Third Parties We Share Data With
- Courier and logistics companies (name and address for delivery)
- Payment infrastructure providers (PCI-DSS compliant; card data is never stored)
- Email marketing platforms (only if consent is given)
- Cloud hosting services (data centres under confidentiality agreements)
- Legal authorities (upon court, prosecution, or tax authority request)
6. Data Retention Periods
- Order and invoice data: 10 years (tax legislation)
- Customer account data: 6 months after account deletion
- Technical log data: 12 months
- Marketing data: Deleted immediately upon unsubscription
7. Your Rights (GDPR Art. 15–22 / KVKK Art. 11)
- Right to be informed about whether your personal data is processed
- Right to access your personal data
- Right to rectification of inaccurate or incomplete data
- Right to erasure ("right to be forgotten")
- Right to restriction of processing
- Right to data portability
- Right to object to automated decision-making
- Right to lodge a complaint with a supervisory authority
To exercise your rights, please email info@3renkshoes.com. Requests are responded to within 30 days.
8. Cookies
Our website uses essential, functional, and analytical cookies. Marketing cookies are only activated with your explicit consent. You can manage cookies through your browser settings; disabling essential cookies may affect site functionality.
9. International Data Transfers
Where personal data is transferred outside Turkey or the EEA, appropriate safeguards are ensured in accordance with GDPR Chapter V and KVKK Article 9, including standard contractual clauses and adequacy decisions.
10. Policy Updates
This policy may be updated in line with legal changes or business processes. Significant changes will be communicated by email or site notification. Last updated: April 2026